Terms of Service

1. About Sarvajnaya Digital

Sarvajnaya Digital is a digital marketing and technology services agency based in Indore, Madhya Pradesh, India. We provide services including:

• Search Engine Optimization (SEO) and Local SEO.
• Google Business Profile management and optimization.
• Google Ads and Meta Ads campaign management.
• Social Media Marketing and content management.
• Website design and development.
• Branding and graphic design.
• Marketing automation and related digital solutions.
• Professional photography and videography.

2. Acceptance of Terms

By using our website or purchasing, requesting, or accepting any service from Sarvajnaya Digital, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

3. Service Agreements and Scope of Work

Each project or service engagement may have a separate proposal, quotation, invoice, or written agreement specifying its scope, deliverables, timelines, and fees.

• We will provide services according to the agreed scope of work.
• Any additional work outside the agreed scope may require a separate quotation and approval.
• Changes to project requirements may affect delivery timelines and costs.
• Work will begin after the required approvals, information, and advance payment have been received, where applicable.

4. Client Responsibilities

Clients agree to provide accurate information, necessary materials, approvals, and access required to deliver the services.

Client responsibilities may include:

• Providing accurate business information, logos, images, brand guidelines, and content.
• Providing authorized access to relevant accounts and platforms.
• Reviewing drafts, designs, advertisements, and other deliverables within reasonable timeframes.
• Ensuring that supplied materials do not violate third-party rights or applicable laws.
• Maintaining control and ownership of their business accounts and credentials.

Delays in providing information, access, or approvals may affect project schedules. We are not responsible for delays caused by incomplete or inaccurate client-provided information.

5. Payments and Fees

• Service fees will be communicated through a quotation, proposal, invoice, or written agreement.
• Payment schedules and advance payment requirements will be communicated before work begins.
• Recurring services must be paid according to the agreed billing cycle.
• Third-party expenses, including advertising budgets, hosting, domain registration, software subscriptions, and paid tools, may be charged separately unless expressly included in the agreement.
• Applicable taxes will be charged as required by Indian law.

We reserve the right to pause or withhold services where payments remain overdue, subject to the applicable agreement and law.

6. Advertising and Third-Party Platforms

Our services may involve third-party platforms such as Google, Meta, Instagram, Facebook, hosting providers, and other software services.

• Advertising spend is generally separate from our service fees unless otherwise agreed in writing.
• Third-party platforms may change their policies, features, algorithms, prices, or availability without notice.
• We do not control third-party platform decisions, account suspensions, policy enforcement, or service interruptions.
• Clients are responsible for ensuring their products, services, claims, and advertisements comply with applicable platform policies and laws.

7. No Guarantee of Marketing Results

Digital marketing performance depends on several factors, including competition, market conditions, platform algorithms, advertising budgets, website quality, and client cooperation.

We aim to provide services professionally and according to the agreed scope. However, we do not guarantee specific rankings, traffic levels, leads, sales, conversions, advertising results, or revenue unless expressly stated in a separate written agreement.

8. Content, Intellectual Property and Ownership

All intellectual property rights in our pre-existing materials, methods, templates, systems, tools, and proprietary processes remain with Sarvajnaya Digital or their respective owners.

Ownership and usage rights for project-specific deliverables will be governed by the applicable proposal or agreement. Unless otherwise agreed:

• Clients are responsible for ensuring they have rights to all materials they provide.
• Third-party fonts, images, software, plugins, and licensed assets remain subject to their respective licence terms.
• We may retain copies of project work for internal records and portfolio purposes, subject to confidentiality obligations and any written restrictions agreed with the client.

9. Revisions and Approvals

The number of revisions, approval stages, and delivery requirements will be determined by the relevant project proposal or agreement.

Requests beyond the agreed revision scope may involve additional charges or revised timelines. Clients are responsible for reviewing and approving final content before publication or deployment where approval is required.

10. Cancellation and Refunds

Cancellation and refund conditions will depend on the nature of the service, the work already completed, and the applicable written agreement.

• Fees for work already completed, delivered, or committed to third-party providers may not be refundable, subject to applicable law.
• Any advance payment or cancellation charge will be handled according to the agreed proposal or contract.
• Advertising budgets paid to third-party platforms are subject to the relevant platform's refund policies.
• Requests for cancellation should be submitted in writing through our official contact channels.

Nothing in this section limits any refund or other rights that cannot legally be excluded under applicable law.

11. Confidentiality and Data

Both parties should take reasonable steps to protect confidential business information shared during a project.

We will use client information for providing and managing the agreed services, communicating about projects, and meeting applicable legal obligations. Personal information is handled in accordance with our Privacy Policy.

12. Website Use and Prohibited Activities

You agree not to:

• Use our website for unlawful, fraudulent, or misleading purposes.
• Attempt unauthorized access to our website, servers, or systems.
• Introduce malicious code, viruses, or harmful software.
• Copy, reproduce, or distribute website content without appropriate authorization.
• Interfere with the operation, security, or availability of our website.

13. Limitation of Liability

To the extent permitted by applicable law, Sarvajnaya Digital will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

We are not responsible for losses caused by third-party platform outages, unauthorized access outside our reasonable control, client-provided materials, or circumstances beyond our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded under applicable law.

14. Suspension and Termination

Either party may request termination of a service engagement in accordance with its applicable agreement.

We may suspend or terminate services where there is a material breach of these terms, unlawful activity, non-payment, or misuse of our services, subject to applicable contractual and legal obligations.

Outstanding payments and obligations accrued before termination will remain payable.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements. Updated terms will be published on this page with a revised date.

Your continued use of our website or services after an update constitutes acceptance of the revised terms to the extent permitted by law.

16. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India. Subject to applicable law, courts having jurisdiction in Indore, Madhya Pradesh, shall have jurisdiction over disputes arising from these terms.

17. Contact Information

For questions, service-related concerns, or clarification regarding these Terms of Service, contact us: